We are absolutely delighted to announce that Vetsure have been crowned winners of the Customer Care Award at the annual British Insurance Awards! Congratulations to our brilliant team who embody what Vetsure is all about, providing exceptional service and always showing compassion and care.

Everyone at Vetsure is so incredibly proud of the team for their tireless work and continuous determination to go above and beyond in what they do.

In early July, several Vetsurians from across the business attended the British Insurance Awards ceremony at the Royal Albert Hall for an evening of celebrations. We were so pleased to make it to the final stage, especially as we were going up against some big names in the insurance industry, but to win was an incredible moment. We are delighted to have received this award, and to have our wonderful team recognised for their work supporting our customers…and your beloved pets!

At Vetsure, the customer experience is at the heart of what we do, and the unique relationship between owners and their pets underpins all our actions. Most of our team are pet owners themselves, and we know that taking the hassle out of pet insurance is essential, so our customers can focus on their best-friend’s recovery.  

We want to make every customer feel valued, and through several initiatives, we have been able to do so. With our Pet Bereavement process, we are there for customers who have sadly lost their beloved pet, and we send out a handwritten card along with some Forget Me Not flower seeds for the owner to plant in their pet’s memory.

Our Vetsure for Kids series, created by our Technical Claims Specialist, Amey, also helps children better understand pet health and why it’s important to care for their four-legged friend. These packs include information on pet care, pet diaries, and colouring pages. They are also completely FREE to download. This is just another example of the whole team’s infectious generosity, and drive to go above and beyond.

We are also always striving to improve the way we do things and seeking new ways to develop our services to ensure our customers (and your pets!) are receiving the best possible care. From your first call with Vetsure, through to claims and beyond, the entire customer journey is under one roof, allowing us to provide a personal, hassle-free experience as much as possible.

Alongside this award, we are humbly reminded every day of the difference we make to so many people during a difficult period. Here is just one of our many five-star testimonials:

I would never use anyone other than Vetsure. All the staff I dealt with were very compassionate and efficient, even receiving a condolence card. The claim was paid without any fuss, making a sad experience much easier. – Daniel

We continue to be the top-rated pet insurer on Trustpilot, and you can view our customer’s other reviews HERE. We’d also be incredibly grateful for any new reviews!

Pet Insurance

If you are interested in a pet insurance policy for your pet, speak to our award-winning team today!